Support
Answers to common questions — and a way to reach us if you need more help.
Frequently asked questions
How do I join a team?
Teams are invite-only. Ask your coach or team admin to send you an invite link, then open it and sign up (or sign in) with the email the invite was sent to. The team will appear automatically once you accept. If you belong to more than one team, you can switch between them from the team menu.
How do I reset my password?
On the sign-in screen, choose Forgot password and enter your account email. We'll send a reset link so you can set a new password. If you signed up with a Google or Apple account, sign in with that provider instead — there's no separate password to reset.
I didn't get my invite or reset email. What should I do?
Check your spam or junk folder first, and confirm you're using the same email address your coach invited. Some school and organization mail systems filter outside senders — if it still hasn't arrived after a few minutes, reach out to us below and we'll help.
How do I log a workout?
Open the workout assigned to you from your calendar or feed, start the session, and record your sets, reps, and weights as you go. Your completion is saved to your team automatically so your coach can see your progress.
How do I message my coach or teammates?
Use the Chat tab to message your coach or teammates directly. Team-wide announcements and updates also show up in the Feed.
How is my data handled?
We only collect what's needed to run the platform, and we don't sell personal data. For the full details, see our Privacy Policy.
How do I delete my account or data?
For athletes on an institutional team, your account is managed by your coach or admin, who can remove you from the team. If you'd like your personal data deleted, contact us below and we'll take care of it, subject to any obligations your institution has.
Which devices are supported?
LiftSide works in any modern web browser at liftside.app and on iOS through our mobile app. You can use the same account across both.
Still need help?
If you couldn't find what you were looking for, our support team is happy to help. Email us at support@liftside.app and we'll get back to you as soon as we can.
Email our support team